This page describes how to obtain medical records and important documents from Hopebridge Autism Therapy Centers. Please review it carefully.
At Hopebridge LLC (“Hopebridge” or “HB”) , we understand that your child’s therapy journey is deeply personal, and we are committed to providing the best care possible while keeping your family’s Protected Health Information (PHI) protected. Access to your child’s medical records is an important part of the care process and the below information helps guide you through a request.
How to Request Medical Records
You have the right to request copies of your child’s medical records at any time. To request medical records, please follow these steps:
Submit a Request
Complete the HIPAA Authorization Release of Information Form via fax, phone, or email.
Provide Identification
You may be asked to provide valid identification to confirm your identity. This is to ensure the privacy and security of your child’s records.
Specify the Records Needed
Indicate the specific documents or information you are requesting, such as therapy progress reports, diagnostic evaluations, or treatment plans.
Submission Methods
Requests can be submitted in person at the center, by fax or via phone. Please send your request any of to the following:
Fax: (317) 597-4586
Phone: (317) 922-0990
Email: medrecs@hopebridge.com
Viewing and Updating Your Records
You have the right to view your child’s therapy records during your visits to Hopebridge Autism Therapy Centers. If you would like to schedule time to review the records in person, please contact your child’s clinician at the center.
Additionally, if you believe there is an error or omission in your child’s medical records, you have the right to request corrections. Our staff is available to assist you with the process of updating any inaccuracies in the records.
Confidentiality and Privacy
At Hopebridge Autism Therapy Centers, we prioritize the confidentiality of your child’s medical records. We adhere to strict privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA), to protect your personal health information.
Your child’s medical records will only be shared with authorized individuals or entities that you have explicitly given consent to. If you would like to authorize the release of your child’s records to another provider, school, or therapist, please submit a Release of Information Form.
How to Transfer Medical Records
If you are transferring to or from another care provider, we will work to send the relevant medical records. To facilitate this, please ask the other care provider to send Hopebridge a medical records request. After receiving, we will send your child’s records to the new provider.
Requesting Records for Legal or Insurance Purposes
If you need medical records for legal reasons, such as in the case of a custody dispute, or for insurance purposes, please let us know by submitting a Release of Information form. We will work with you to gather the necessary documents and provide them in the appropriate format. Please allow additional time for requests related to legal or insurance needs.
Hopebridge Autism Therapy Centers is dedicated to supporting families and children in their therapy journey. If you need any help with accessing or understanding your child’s medical records, our team is here to guide you every step of the way.
Changes to This Process
We reserve the right to change this information and make the new process apply to any services provided in the future.
Effective Date
This page was effective on 1/16/2025
Hopebridge Autism Therapy Centers
Medical Records Department
3500 DePauw Boulevard, Suite 3070
Indianapolis, IN 46268
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM